Computer Troubleshooting In Your Own Home

If your computer is running slowly, if applications won't start or shut down unexpectedly, or if error messages keep appearing, contact UpSource Ltd. An engineer will come out to your own home - usually within 24 hours - to diagnose and resolve these issues.

UpSource Ltd troubleshooting services are 100% software related. If faulty hardware is the cause of a problem, the visit is classed as a repair. NOTE: Repairs and troubleshooting services are charged at the same rate, however hardware repairs are covered by different terms and conditions.

Testing, resolving issues and enhancing performance.

Most computer problems are caused by out-of-date hardware drivers, file corruption, low free disk space or software conflicts. These issues are not faults, but they can serious hamper your ability to use the computer and may make the computer unstable and prone to crashes.

UpSource Ltd take a three step approach to troubleshooting.

1. We test the computer to find out if there are any conflicts or issues that affect the performance of the machine, and check the computer logs for any errors and warnings that have been recorded.

2. We resolve these conflicts and issues

3. We configure the computer for optimal performance and test it again to ensure the changes have been effective.

Testing, resolving issues and enhancing performance.

UpSource Ltd only charge for parts and time spent working on the computer, there is no call out charge or charges for travelling time. Troubleshooting can be conducted in your own home, you will only be charged for the time spent repairing the computer at the standard repair rate.

If the troubleshooting determines that your computer requires a repair which must be conducted in our workshop, UpSource Ltd will supply you with a fixed price for parts and labour required for the repair which will not be exceeded without your consent.

UpSource Ltd charges £30 plus VAT per half hour for troubleshooting services. Any troubleshooting services conducted by UpSource Ltd is guaranteed for 30 days.